Online services terms

Nature of the service

Psychotherapy is offered exclusively online, by video call. IMALVA practices under Mexican credentials. If you live outside Mexico, it's your responsibility to confirm that receiving online therapy from a Mexican-licensed professional is appropriate under the rules of your country or state of residence.

Not an emergency service

This service does not replace psychiatric emergency care. See crisis support.

Confidentiality and limits

Sessions are confidential, with the usual legal exceptions (risk to yourself or others). Sessions are not recorded.

Consent for minors

IMALVA sees clients from age 12. For adolescents, a guardian's signed consent is required, established through initial intake interviews with both the parents and the minor.