How online therapy works

Platform

Sessions run on Google Meet; the link is shared over WhatsApp before each session. WhatsApp video is used only if Meet doesn't work — it isn't the default, to keep personal messaging separate from clinical sessions.

Time zones

Scheduling is coordinated directly over WhatsApp, in your local time.

Preparation

A private space free of distractions, headphones, a stable connection, and ideally the same place each time. In Ileana's own words: "prepare a nice, tidy space with maximum privacy; somewhere comfortable, ready to take the reins of your own life. Settle in, because it's going to be a journey."

If the connection drops

You'll need a private space, alone, with a stable internet connection. If the failure is on our end, the session is made up or compensated. If it's on your end, the session can continue by phone call or be rescheduled — rescheduling only in truly extraordinary cases.

No recording

Sessions are not recorded.

A note on location

IMALVA practices under Mexican credentials. If you live outside Mexico, confirm with a local professional that online therapy with a foreign-licensed psychologist is appropriate where you live.